对不起，此内容只适用于日文。

Thank you for using Pocket Change.

Pocket Change will be undergoing long-term maintenance from 13:00 on January 27, 2022 (Thursday), and the service will be temporarily suspended.
We sincerely apologize for any inconvenience caused and appreciate your understanding.

【Circumstances】
Due to recent fee increases for coin exchange service at banks, Japanese yen coin volume for our service has increased significantly. This has put an immediate and unprecedented strain on our operational capacity and begun to negatively impact our ability to offer our base service.

【Policy】
While we actively evaluate more long term solutions, we plan to implement the following short term measures.
① Hardware and Software configuration changes
② Limitations on currency types and/or specific denominations

【Maintenance period】
January 27, 2022 (Thursday) -February 9, 2022 (Wednesday)

【Work impact】
The terminal will be unusable during long-term maintenance.

Contact for inquiries regarding this matter.
Pocket Change Customer Service
Mail:support@pocket-change.jp

对不起，此内容只适用于日文。

对不起，此内容只适用于日文。

对不起，此内容只适用于日文。

对不起，此内容只适用于日文。

对不起，此内容只适用于日文。

对不起，此内容只适用于日文。

We appreciate your continued patronage!

 

Here at Pocket Change, we want to be sure that we are taking all of the necessary measures to prevent the spread of the Coronavirus and other infectious diseases.
We are striving to maintain the health and safety of all our users.

 

Please see the video we’ve prepared regarding hygiene and safety precautions at the airport.

■We have three main spread prevention measures

We’ve identified three primary methods at our Pocket Change kiosk to support and prevent the spread of sickness and other health risks.

 

1 Adding a copper infused antimicrobial film to the touch screen

By adding a copper (CU) container antimicrobial film on the touch screen interface, we are able to minimize potential spread of bacteria.

 

2 Using an antimicrobial sheet to sanitize the surface of the machine.

The machines cash slot, NFC pad, and general user interface areas will be wiped daily using an antimicrobial sheet.

 

 

3 Keeping a distance of 1m when queuing.

When waiting in line to use the Pocket Change kiosk, please queue behind the next customer at a minimum distance of 1m.

 

 

Business hours have been adjusted for some terminals. Please check our website for up to date information.

 

We appreciate your understanding and cooperation for any inconvenience caused by the measures taken to maximize the health and safety of our customers.

We will do our best to utilize these changes at all locations, but plan to roll out these changes gradually.

TRAVEL HUB MIXに設置の端末は4/29をもってサービスを終了いたします。
これまで多くのお客様にご利用いただき、誠にありがとうございました。

他の設置場所では引き続きポケットチェンジをご利用いただけます。
今後ともポケットチェンジをよろしくお願いいたします。