Notice of “Pocket Change” service recovery and future measures
Thank you for using Pocket Change.
Due to the largescale volume increase of Japanese Yen (JPY) coins negatively influencing our operational capacity, long-term maintenance was carried out on all kiosks from Thursday, January 27, 2022.
Maintenance will be completed from 10:30 am on February 9, 2022 (Wednesday), and service will be resumed.
We sincerely apologize for the inconvenience caused to our customers regarding this long-term maintenance.
In addition, as an immediate response, we have decided to discontinue the handling of Japanese Yen coins.
Our kiosks have existed since 2016 as “a service for exchanging foreign currency (cash and coins) for electronic money”.
We understand that the use case for charging Japanese yen coins to e-money has been well received by our customers, and that the convenience of entering foreign currencies and JPY simultaneously is the best way to maximize e-money conversion. We have continually done our best to maintain the quality and integrity of this service.
However, due to the recent changes surrounding certain financial institutions increasing their fee’s for the exchange of Japanese Yen coins, the amount of JPY coins has reached a level where it is difficult to maintain this element of our service.
As a result, we are sorry to report that we will no longer handle Japanese Yen coins.
We apologize for any inconvenience caused to our customers, and thank you for your understanding.
【Service start date】
Resumed sequentially from 10:30 am on Wednesday, February 9, 2022
【About future correspondence】
① End of handling Japanese yen coins
* Japanese yen banknotes can still be used.
* Implemented from the time the service is restored
② Partial hardware update to prevent coin jams
* Sequential support from February 9, 2022 (Wednesday)
Contact for inquiries regarding this matter
Pocket Change Customer Service