Pocket Change

Common Questions

Which currencies are accepted?

Find more details here.

Which electronic money / vouchers are supported?

Find more details here.

Can I exchange cash to cash?

No. Cash to Cash currency exchange is not supported. We only support exchange into e-money/vouchers.

Where can I find it?

Find a location near you, here.


Does the kiosk charge a transaction fee? What are the exchange rates?

We don’t charge fixed fee’s per transaction. Similarly to regular currency exchange services, the amount you
receive is calculated based on current exchange rates. This information is available during your transaction.

Can I insert cash from multiple currencies at the same time?

Yes, Pocket Change is capable of counting coins from various currencies simultaneously, and in bulk.
Unacceptable or unrecognizable coins are counted as “unknown”. These can then be donated or returned back to the user.
Bills should be inserted one at a time.

Is there a limit to the amount (value) or number of coins to insert at one time?

You can insert up to 100 coins per transaction. To reduce the risk of a potential jam, please insert coins at a
moderate speed.

Does the process require any devices or cards in order to complete a transaction?

This will depend on which e-money or voucher that’s chosen. If you choose e-money from an IC card service,
please follow the instructions and touch the card to the device to complete your transaction.
In the event you choose a redemption that does not require an IC card,
the redemption code and instructions will be printed on your receipt. Find more details in voucher profiles.


I have a coupon. How can I apply it to my transaction?

Find the “Enter a promo code” button shown on the final confirmation screen.
Then tap the button and enter your promotional code. The transaction will then be recalculated to reflect the coupon.


Can I check the operational status?

We announce the operational status here.
They are also redirected to the Twitter account.




If you add it to the Apple Wallet, you can receive push notifications with coupons that you can use immediately at the installation location as you approach the kiosks. Please Register Now!