Pocket Change

고장으로 보이는 경우

Where the cash is returned when I tap the "return" button?

The coins are returned to the lower part of the kiosk.

I've cancelled the transaction but no bills are returned.

Kiosk is not capable to return bills.
Please submit an inquiry here.

Error recognition of currency?

I'm sorry for the inconvenience.
Please submit an inquiry here.

Miscount of coins.

Sticky or deformed coins occasionally stays in the middle of the kiosk.
Please submit an inquiry here.

What to do when the kiosk have gone to maitenance screen in the middle of the transaction. "

I'm sorry for the inconvenience.

The coins you inserted would be returned in the bottom of the kiosk.
If any unreturned coins or bills remain, please submit an inquiry here.

What to do if I receive no SMS of the confirmation code on WeChat redemption process.

SMS delivery takes some time depending of the network of you cell phone.
Too many requests in short period might result into delay as the messages are regarded as spam.

You must have cell phone which can receive international SMS.

If no message received for a long time, Please submit an inquiry here.

What to do when the WeChat redemption page remains white screen.

The network between Japan and China is unstable so occasional errors can be occur.
Please reload the page by tapping "Reload" button of WeChat App.

When the balance is added to my EcoPayz account?

It takes about 2-6 hours before the transaction is processed and the balance is added to your account.
Ecopayz send you an email on finishing the process.
If it takes too long time, please contact Ecopayz.

Some coins and bills are not accepted

Following coins and bills may not be accepted.

- Old coins and bills
- Commemorative coins
- Small bills

※ Dirty or Damaged coins such as deformed or lacked are not be accepted. Please be aware that it may cause machine trouble.
※ Some of Hong Kong dollar bills, kind of rare or old one, we are not able to accept.

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