The coins are returned to the lower part of the kiosk.

Kiosk is not capable to return bills.
Please submit an inquiry here.

I'm sorry for the inconvenience.
Please submit an inquiry here.

Sticky or deformed coins occasionally stays in the middle of the kiosk.
Please submit an inquiry here.

I'm sorry for the inconvenience.

The coins you inserted would be returned in the bottom of the kiosk.
If any unreturned coins or bills remain, please submit an inquiry here.

The network between Japan and China is unstable so occasional errors can be occur.
Please reload the page by tapping "Reload" button of WeChat App.

It takes about 2-6 hours before the transaction is processed and the balance is added to your account.
Ecopayz send you an email on finishing the process.
If it takes too long time, please contact Ecopayz.

Following coins and bills may not be accepted.

- Old coins and bills
- Commemorative coins
- Small bills

※ Dirty or Damaged coins such as deformed or lacked are not be accepted. Please be aware that it may cause machine trouble.
※ Some of Hong Kong dollar bills, kind of rare or old one, we are not able to accept.